Live documentation
Generated on demand from the current five-pillar layout, vendor routing rules and role permissions — no stale file to re-upload.
v2.4 · Revised 2026-10-08 · 79 tools
New Team Member Guide
Pick the seat and the guide is written for that role's tools and daily steps.
Archived overview editions
The stored PDF for the last published edition, kept for reference.
New in this edition
- Troubleshooting section: login trouble, "you don't have access", missing data, and quotes that won't generate — each with the next step to take
- Create quote as the first Sales board tile, with the Shopify draft order created before the PDF and a checkout QR code on it
- Side-by-side pole comparison: pinned spec column, differences-only toggle, inline quantities and saved drafts
- Quotes list and quote detail — search, one-tap email or download, bulk ZIP and CSV export
- Quotes from an RFQ: prefilled details, stale-catalog warnings, and the RFQ moving to "quoted" on its own
- Marketing idea discussions, status history with revert, and the events sync panel
- Customer question replies come back with an unread badge and a day-grouped thread history
v2.4
CurrentSep 17, 2026· 13 changesNo PDF for this release7 new features, 1 fix and 5 improvements.
- NewTeam Chat now names the sender on every message, with an initials avatar and the date and time in your own timezone
- NewChat search by person, channel and time range, with Last 24 hours / 7 days / 30 days presets; your filters follow you between the chat page and the corner panel
- New@mentions in chat: a teammate picker as you type, highlighted mentions, an alert to the person named, and a jump straight to the message
- NewUnread and "names you" markers in both chat surfaces, including a New messages line where you left off
- NewPhone alerts for chat: turn them on per phone from Platform Settings, with a test alert and a Reply button on the notification
- FixChat alerts sent from a computer now display properly on iPhones instead of arriving silently; stale test devices are cleared automatically
- ImprovedStep-by-step phone alert instructions now appear in the invite email, the first-day setup checklist and Platform Settings
- NewOpen Audit Items triage: severity and status filters, sorting, CSV export, and a required note plus timestamps when an item is closed
- ImprovedAccessibility and UX audit fixes across keyboard focus, contrast, screen-reader labels and touch targets
- ImprovedClearer empty states, plain-language help and a guided review flow for inbound email ingest and internal meeting documents
- ImprovedRebuilt mobile header with a single alert badge, larger tap targets and a visible Settings gear
- ImprovedOne authoritative page header across the app, with duplicate titles and shallow breadcrumbs removed
- NewM&A intake reviews emailed CIMs before anything reaches the target chart, with attachments visible during review
v2.3
Sep 10, 2026· 35 changesNo PDF for this release21 new features, 5 fixes and 9 improvements.
- NewJob Folders: every pole sale gets a folder with milestones, documents, sharing links and Drive copies.
- NewShopify pole orders now carry a Job Folder link in the order notes, with preview and backfill controls.
- NewCustomer RFQ emails are parsed into a priced quote with a proposal PDF drafted in your mailbox.
- NewQuotes can be sent to the customer in one click after you approve the interpretation.
- NewCollege Flags bulk order builder: upload a school list, review pricing, generate a vendor PO.
- NewCustomer PO intake creates the order, invoice and vendor drafts with approval, retry and history.
- NewVendor sourcing suggests the right supplier per line with evidence, overrides and consolidation options.
- NewA/R payment behavior analytics: per-customer days-to-pay baselines, anomalies, cohorts and drilldowns.
- NewWeekly Recap drafting with approval, delivery by user preference, history, diffs, PDF and resend.
- NewPer-user notification settings for every alert type, with channels and quiet hours.
- NewAdmin Alerts gains Clear Alerts with undo, muting, snooze and a live bell popover for all roles.
- NewAlert details, automated rechecks, escalation rules, monitoring charts and an audit trail.
- NewTime Off approvals now post to the master calendar and email the right approvers, with editable routing.
- NewTask Steward emails are now routed by configurable recipient rules instead of a fixed list.
- NewPublic Request Service page with photos, address lookup, deposit checkout and staff alerts.
- NewCustomer ship promises and review-first ship-date update drafts.
- NewCustom fields for Customers, Job Folders and Bid Tasks, plus a Data Quality dashboard.
- NewBid Win/Loss analytics with outcome capture, cycle times and CSV export.
- NewMeet transcript import and sync, with matching, review and apply.
- NewRole-specific landing pages so each seat opens on the work that matters to them.
- NewVendor product CSV import with SKU rules, duplicate checks and generated descriptions.
- ImprovedInventory is now called Pole Inventory throughout the app.
- ImprovedInternal staff-to-staff email is no longer ingested, and CC duplicates are collapsed to one record.
- Improvedingest@ now recognizes M&A target and acquisition emails and files them for review.
- ImprovedDemand Forecast is scoped to the products we actually stock; everything else is treated as drop-ship.
- ImprovedEvery table now remembers its page and page size in the link, with 25/50/100/250 options.
- ImprovedRefreshed visual style across tables, chips, tabs, cards and buttons for a cleaner, denser read.
- ImprovedPer-user Gmail connection, target label and email preview before drafts are created.
- ImprovedAccessibility sweep across 249 screens: labels, contrast, landmarks and keyboard support.
- ImprovedBigger Flags Unlimited logo on startup and sign-in.
- FixDark-mode text is readable again after the style refresh.
- FixScheduled jobs, Shopify webhooks and nightly automations now authenticate correctly.
- FixWeekly Recap delivery metrics count recipients instead of retry attempts.
- FixJob Folder create and update no longer report success when the save actually failed.
- FixSecurity hardening: locked down internal functions and blocked unsafe outbound link fetching.
v2.2
Aug 25, 2026· 24 changesNo PDF for this release13 new features and 11 improvements.
- NewFOS CRM: one account record per relationship at Sales & Marketing > FOS CRM.
- ImprovedContact Discovery now redirects to FOS CRM, where enrichment lives on the account.
- ImprovedPin drops now file against a CRM account instead of opening a duplicate.
- NewAccount drawer merges Shopify orders, email history, Apollo reveals and pin notes.
- NewShopify customer sync fills the CRM book with orders, spend and last order date.
- NewCRM accounts sort into five categories with filter chips and search.
- ImprovedCompetitive pricing is the single home for every price matrix, spec target, Annin pricelist and vendor sweep control.
- NewNew "Enrich / Find contacts" drawer on GC Contacts and the pin-drop map runs Apollo and Firecrawl lookups in place.
- ImprovedThe standalone Contact Discovery page is retired; old links land on GC Contacts, where the drawer lives.
- ImprovedFound contacts still file to the CRM only on confirm, and outreach still routes through the draft review queue.
- ImprovedAdjacent verticals and Change log are now their own Growth pages, loading without the full workspace behind them.
- ImprovedGrowth sidebar gains direct links to Adjacent verticals and Change log.
- NewRegional GC Intel Sourcing now lives inside FOS CRM.
- ImprovedImporting a GC now creates a matching CRM account and contact.
- ImprovedThe old GC page now redirects into FOS CRM.
- NewJob closeout voice memos: record a memo at the pole, then review the transcribed closeout fields before applying.
- NewCloseout recordings and verbatim transcripts are stored privately and attached to the job record.
- NewVoice closeouts append the work summary, condition rating and audio link to the CRM account timeline.
- NewParts flagged in a closeout memo open a pending maintenance task on the CRM account.
- NewFOS CRM: create companies with a live duplicate check — matches on domain, phone, name and address before you can add a second record for the same organisation.
- ImprovedFOS CRM: homeowner accounts no longer need a company name; the household is filed under the person's name.
- NewFOS CRM: a People list on every account — add multiple contacts, set the primary, and move someone to the company they actually work for.
- NewFOS CRM: Sync to Shopify B2B provisions a business account as a Shopify Company, Location and Contact in one click.
- ImprovedFOS CRM: account cards now show the company logo and a Street View look at the property.
v2.1
Aug 25, 2026· 15 changesNo PDF for this release5 new features, 1 fix and 9 improvements.
- NewRole merge: admin, office and field tech seats are now one Flags Unlimited Employee role, with per-person capability flags deciding access.
- ImprovedCapability flags (cost, payroll, quoting, dispatch eligible) are enforced by database permission rules, not just hidden in the interface.
- ImprovedEvery row-level security policy was re-pointed at the new role model; the RLS regression check passes on all tracked tables.
- ImprovedDispatch eligibility stays certification-derived — merging the seats did not widen who can be sent to a job.
- NewCompetitor sweep overhaul: a shared dimension normalizer puts our catalog and all 11 vendor sides into one canonical size format before comparing pricing.
- FixFixed the "50 star" false negative that dropped standard U.S. flag matches out of the competitive pricing comparison.
- ImprovedRaised the soft-goods price ceiling to $9,999 so real large-flag listings are kept, and widened each sweep to 90 queries.
- NewPer-vendor match telemetry separates exact matches, approximate matches, scraped-but-unmatched and never-scraped, so a blank pricing cell is explainable.
- NewPath 2 (Partner-Hosted): a new partner site arrangement model captures site suitability and fulfillment terms for stores hosted inside a partner location.
- NewCorporate launch gate: a location cannot go Open until market coverage is proven — 2 certified primary install partners plus 1 certified backup.
- ImprovedThe Corporate Locations launch stepper runs market/partner and physical readiness as parallel tracks, collapsing the physical track on Path 2.
- ImprovedAudit trail records before/after diffs for large flag and large pole opportunity tags and for rescheduled follow-up windows.
- ImprovedAudit exports preview in the browser before download, in CSV and PDF, and each export is itself logged for Super Admins.
- ImprovedAdded 46 unit tests over AR aging bucket calculation and 11 end-to-end tests over pipeline filters and audit surfaces.
- ImprovedDecomposed the Living Playbook screen from 2,390 lines to 826 by splitting it into focused components.
v2.0
Aug 23, 2026· 44 changesNo PDF for this release34 new features and 10 improvements.
- NewDesktop left sidebar navigation for screens 1024px and wider, with the mobile experience left untouched
- NewMobile slide-out nav drawer for desk roles that mirrors the desktop menu structure, including nested Growth pages
- NewCmd+K command palette on desktop — one box that finds records and jumps straight to any screen by name
- ImprovedBreadcrumbs now hold their deep link when you navigate inside the app, so panel and tab links stay correct
- NewGlobal announcement bar the office can post to, visible on every screen
- ImprovedSandbox/Live mode and the workspace switcher are remembered on your account instead of resetting per device
- NewRedesigned home hub grid with pinnable dashboard tiles saved per user
- ImprovedSkeleton loading states replace blank panels while dashboards load
- New"Why this number" tooltips explain how key computed values were calculated
- NewGrowth lever identity system — one icon and one colour per lever across the sidebar, territory map and dashboard tiles
- NewGreeting name management: safer first-name detection, a self-service name field on your account, and an admin page listing accounts still missing one
- NewOpportunity BLUF module — the bottom line on every sales opportunity, up top
- NewLarge Flag and Large Pole opportunity tags with an automatic follow-up scheduled 6 to 9 months out
- NewConfidence score on every opportunity and bid, blending certified partner distance with current partner workload
- NewRFP response drafting from the opportunity detail sheet
- NewCompetitive pricing soft goods matrix covering 96 spec targets across US, state, international and military flags
- NewAnnin 2026 pricelist ingested — 826 items now backing the pricing baseline
- NewMargin floor guardrail on price suggestions: 55% minimum under $750 cost, mid-40s at $750 and above
- NewConcord American dealer catalog imported — 1,361 SKUs with dealer pricing
- NewEder Flag dual-lens feed treating Eder as both a vendor and a competitor
- ImprovedFreedom and Glory competitive pricing rebrand
- ImprovedGrowth reorganised into one parent module with sub-pages for M&A, Franchise, Licensing, Storefront, Corporate, Financial Model, Territory Map and Playbook
- NewMaster Strategy Playbook — eight sections with live data embedded straight from the app
- NewInstall Partner Playbook PDF viewer with in-app search, section deep links, a per-partner checklist, and versioned replacement with SHA-256 fingerprints
- NewMy Location operator portal for FOS storefront and location owners
- NewMobile pin-drop for field techs, with type-ahead site search
- NewPartner outcome tracking — win, loss and quality records per install partner
- NewSeasonal reorder outlook in the warehouse view
- NewFive-stage install partner recruiting pipeline with market launch gating
- NewUnified draft review queue for all five AI outreach types — nothing sends without a person approving it
- NewVoice of the Customer synthesis with a leadership dashboard
- NewPost-transaction check-in cadence that drafts the follow-up on schedule
- NewPTO / time-off request tool with Google Calendar sync and dispatch blocking for booked techs
- NewPhase 1 unified approvals board under Finance
- NewAll-American Flag Act compliance dashboard for the catalog
- ImprovedRole hierarchy reconciled to four tiers plus the office seat, with business and strategy content hidden from non-super-admins
- NewAI Administrator write boundary enforced in the database across 245 tables — write attempts are rejected outright and logged
- ImprovedBusiness rules registry now records every special-case rule as it is built
- ImprovedShopify access token refreshes itself every 12 hours, ending the silent expiry failures
- NewApollo.io contact discovery for institutional buyers and GC/construction contacts, with credit visibility
- NewEntity merge review queue for duplicate companies and contacts
- NewBulk select and bulk actions across the catalog review, target sourcing and vendor catalog tables
- ImprovedStatus chips and design tokens replace hand-written status colours across the app
- ImprovedGetting started checklist rebuilt role-aware, grouped by area, for all six seats
v1.9
Aug 22, 2026· 14 changesNo PDF for this release8 new features and 6 improvements.
- NewMaster Strategy Playbook: 8 sections with live market-scoring, financial and install-partner pipeline embeds plus confidence-rated reference tables.
- ImprovedPlaybook embeds show per-embed loading and failed-to-load states, refresh on demand, and validate that transcribed tables keep their table structure.
- NewVendor catalog: 1,361 Concord American dealer-cost SKUs imported with category-aware finishes and quantity breaks, usable in purchase order and RFQ sourcing.
- NewEder Flag 2026 catalog ingested as vendor cost (50% off list) and as competitor retail pricing, with a review queue and diff view for reviewer corrections.
- ImprovedVendor catalog rows carry a 2026 effective date and flag stale after 12 months so nobody quotes off aged cost data.
- ImprovedCarrot-Top is now tracked as Freedom and Glory (freedomandglory.com) across hard and soft goods rosters; historical price history is kept under the old name.
- ImprovedCompetitive Pricing Intelligence is now a top-level Command Center sidebar item; the M&A Target Matrix shortcut was removed.
- NewInstall Partner recruiting: 5-step vetting (license/insurance, closeout trial, references, background, certification) gates each market launch.
- NewInstall Partner Playbook PDF: Super Admin preview, version history with restore, SHA-256 fingerprints and a filterable, exportable access audit log.
- ImprovedHome restructure: executive dashboard is Home (/hub), favorites and the pillar matrix moved to My Tools, and global search is centered in the header (Cmd+K).
- NewLocation Owner role and mobile My Location portal: that location's jobs, team, inventory, restock requests and obligations, scoped by row-level security.
- NewFOS Storefront tier: partner signup, preview mode, commission reversals for refunds and chargebacks, nightly reconciliation and Friday payout CSV exports.
- NewStorefront attribution audit: referral-code hits, widget views and reversals are logged so partner disputes can be traced end to end.
- ImprovedApp Overview, onboarding guides and System Directory regenerated for v1.9: five pillars, desktop sidebar, My Location, role permissions and vendor routing.
v1.7
Aug 21, 2026· 15 changesNo PDF for this release5 new features, 4 fixes and 6 improvements.
- NewExecutive Dashboard is now the top-level Home (/hub); the pillar overview matrix moved to its own My Tools screen (/my-tools).
- NewDesktop collapsible left sidebar at 1024px and wider, with a wide global search bar centered in the top header (Cmd+K).
- NewPTO / Time-Off Manager (Finance, Time off): first Super Admin action wins, approved time off blocks dispatch and syncs to Google Calendar.
- NewApproved PTO, federal holidays and new hire start dates now appear in the announcement bar across the app.
- NewUnified Approvals Board (Finance, Approvals): pending PTO, CapEx, contractor batches, 1099 invoices, AR drafts and M&A stage changes, with live badges.
- FixGemini Email Triage drafts render real line breaks, append the live HTML signature, and show a Preview Draft Body panel before the draft is created.
- FixShopify draft orders: fixed variant GID double-prefixing; quote to draft order is confirmed working end to end with real Shopify data.
- FixAccount discount precedence fixed and unit-tested: an explicit site rate wins, including 0%; the parent account rate applies only when the site rate is unset.
- ImprovedNo real parent/child accounts exist in production yet, so discount inheritance is ready infrastructure rather than a discount applied to a live account.
- FixAR Aging reporting is restored and live, showing real outstanding balances ($52k+).
- ImprovedOpen item: AR due dates still read "unknown" until the read_payment_terms Shopify scope is granted.
- ImprovedData hygiene: Sewing Concepts college flags catalog soft-filtered to 766 active SKUs; sub-2'x3' and non-grommet items archived.
- ImprovedShopify OAuth tokens now refresh automatically every 12 hours, so syncs no longer stall on an expired token.
- ImprovedFiberglass flagpole procurement routes exclusively to Zeus Flagpoles.
- ImprovedThe External Outreach Lock is fail-closed and verified across all four external-send paths.
v1.6
Aug 19, 2026· 21 changesNo PDF for this release13 new features, 2 fixes and 6 improvements.
- NewOoma phone pipeline: live incoming-call screen pop with caller history and quick actions
- NewPost-call AI summaries with action items filed to the customer record and Needs Attention
- NewOps Board draft order tracker: pending, approved and paid Shopify orders update live
- NewInventory velocity dashboard with 30/90-day demand, depletion forecast and one-click vendor PO
- NewDaily reorder alert emails Erik when a SKU drops under 21 days of supply
- NewInteractive flagpole asset map with status-coded pins and auto-geocoded addresses
- NewSuper Admin import that loads real customer site addresses onto the flagpole map
- NewDropship lifecycle desk with AI vendor-email parsing and automatic Shopify tracking updates
- NewPasswordless customer tracking portal with visit stepper and balance payment
- NewBigQuery streaming sync for orders, inventory and service calls with replenishment forecast view
- NewMobile-first Today screen for field techs with assigned work and one-tap directions
- NewGrouped global navigation drawer filtered by role
- NewGmail triage engine polling emay@ and frontdesk@ with customer-only draft replies
- ImprovedThree-tier role architecture: Super Admin, Finance and Field Tech with restrictive branch policies
- ImprovedFinance seat is read-and-export only; approvals now belong to the Super Admin
- ImprovedOps Board split into Installations and Service Calls tabs with a photo-required closeout drawer
- ImprovedJob profitability badges and configurable margin thresholds on the Ops Board
- ImprovedContractor portal invoice history and downloadable Axis invoice template
- ImprovedGmail triage now skips internal and vendor domains before drafting
- FixBranch scoping hardened on condition logs, check-ins, job costs, reminders, GC activity and invoice events
- FixShopify webhooks re-register themselves after a reinstall so draft order status stays current
9 new features and 4 improvements.
- ImprovedWelcome — New Team Member Guide updated with a Troubleshooting section covering login, permissions and first-quote problems with clear next steps
- NewPDF Quote Generator: pick Shopify products, add install estimate and discount, preview the PDF, send with checkout link and QR code
- NewQuotes list with search, filters, sorting, one-tap download or email, bulk ZIP download and CSV export
- NewQuote detail page showing line items plus the full sent and download history
- NewRFQ-to-quote handoff: details prefill, warnings when products or install presets changed, and the RFQ moves to quoted
- NewSide-by-side pole comparison with spec filters, inline quantity editing, differences-only view and saved drafts
- NewMarketing: idea discussions, status history with revert, shared filters, and a sync panel with one-click resync
- NewM&A matrix: saved views, shareable filter links, risk scoring, multiple trends, document room, alerts and investor brief export
- NewCreate quote is now the first tile on the Sales board, with Needs attention moved into the tile grid
- ImprovedCustomer portal: unread badges when Office replies, plus a clearer message thread timeline
- ImprovedApp Overview (screen + print) regenerated to cover the M&A matrix, quotes and RFQ pipeline, marketing sync panel and bulk exports
- NewPreview the App Overview in the app — switch between screen and print editions before downloading
- ImprovedGuide PDFs and thumbnails rebuild automatically each release, so the footer Updated stamps stay accurate
8 new features and 3 improvements.
- NewHistorical Flagpole Tracker imported as live data: 197 sites and poles, 212 install/service jobs, 31 purchase orders, on-hand inventory and 54 past bids
- NewFlagWatch Program: enroll a pole with its own frequency, fulfillment method and trigger, from a won RFQ or after the fact
- NewManagement workspace: CapEx wish list with named approvals, M&A target matrix and growth vectors
- NewEvery planning cell is inline-editable, with keyboard grid navigation, bulk edits, undo and duplicate detection
- NewPer-cell audit trail with fast paged search, filters by person/field/date, one-click revert and CSV export
- NewGrand Rapids flagpole-detection prospecting pilot, plus Street View imagery on sites, leads and jobs
- NewBid scanner now runs web searches as well as site crawls, tagged and de-duplicated with cost tracking
- NewPole Receiving with NFC check-in against a PO, vendor scorecards, purchase orders and on-hand inventory
- ImprovedSign in with a username, show/hide password, keep me signed in, password strength and reset
- ImprovedHome/Ops/Sales/Mgmt switcher on every page, saved filters per workspace, and you land back on your last page
- ImprovedUpdated App Overview PDF linked in the footer
v1.4
Aug 7, 2026· 7 changesNo PDF for this release5 new features, 1 fix and 1 improvement.
- NewWear photos: filter the pole gallery by component and date range
- NewWear photos: full-size viewer with zoom, rotate, flip and download
- NewEdit a wear photo note without leaving the pole page
- NewDownload wear history as a spreadsheet from any pole
- NewThis What's New page, with the app version in the footer
- ImprovedScheduled jobs now require a private token — public endpoints locked down
- FixStorm follow-up tasks now split by neighborhood, not just zip code
v1.3
Aug 6, 2026· 5 changesNo PDF for this release4 new features and 1 improvement.
- NewScore flag, halyard and truck wear 1-10 on service calls and closeouts
- NewWorn Components dashboard shows every pole needing attention
- NewAutomatic customer check-ins when a component scores low
- NewAttach a photo to any component score
- ImprovedExtra alert when a component wears out unusually fast
v1.2
Aug 6, 2026· 5 changesNo PDF for this release4 new features and 1 improvement.
- NewFlag replacement subscriptions ship automatically on the wear clock
- NewInstall the app to your home screen; works offline
- NewPush notifications for sync failures and new bid matches
- NewStorm alerts create follow-up prospecting tasks
- ImprovedAdmin alerts group repeats and respect your notification settings
v1.1
Aug 6, 2026· 5 changesNo PDF for this release4 new features and 1 improvement.
- NewPin-drop Lead CRM with map and photos
- NewGC relationship tracker with cold-contact nudges
- NewNightly bid scanning creates sourced opportunities
- NewSandbox Mode for training — no real orders, emails or calendar events
- ImprovedNavigation moved to the top of the screen
v1.0
Aug 6, 2026· 6 changesNo PDF for this release6 new features.
- NewCloseouts with photos, supplies log and customer sign-off
- NewIRS-compliant mileage using real road distance
- NewService call intake pushed to the Master Schedule calendar
- NewTwo-way Google Calendar sync for each user
- NewStorm alerts and half-mast notices
- NewShopify customer and order lookup